Mega hosting providers really don’t seem to care. They make a lot of promises and back them up with empty guarantees. After experiencing your first few issues, it quickly becomes clear that respect and concern for you aren’t part of their DNA. It’s not like they started their business just to treat you poorly, but they do have to get down their queue to the next customer. They’re too big—too big to care.
Being treated poorly by big hosting companies
Big established hosting providers make it easy for themselves to overlook you. They have enough paying customers that they can afford to treat the occasional customer poorly.
They hook you in with low introductory pricing and raise it through the roof on renewal. They have slow response times. Different representatives tell you different things and shuffle you from one rep to the next. Your website is business critical, but they don’t seem to care if you lose business. They have a clunky, poor user billing and control panel experiences. It’s extremely difficult to cancel and they continue charging you long after you’ve requested cancelation. Not to mention, you’re lucky if you’re able to get your money back.
We know how frustrating this all can be because we’ve been there ourselves! We’ve been the next customer in line, frustrated that we’ve had to deal with issues beyond our control and fuming that no one has taken responsibility.
Simple Source values
We’re not perfect—far from it actually. We’re human just like you, but this isn’t about perfection is it? It has more to do with what your hosting provider does when something goes wrong. Simple Source is refreshingly different.
We started our own hosting company on the principle that all sites deserve to be treated with respect, no matter how big or small. We believe in treating you the way we’d expect to be treated if we were your customers. We don’t try to squeeze you in the queue just because we have a lot of other customers.
We believe that you deserve reliable hosting with the help and support of an experienced team behind you, not just sales staff, but people who care about what happens after they hand off your account. Your sites are unique for us, and we work to solve your problems.
The Simple Source difference is about supporting your business by treating you how we would want to be treated in the same situation. It’s about honesty, integrity and respect for our customers.
The Simple Source difference
It works like this: we consider ourselves part of your team. We don’t try to sell you something that isn’t right for you or tell you what you want to hear. We help you navigate the web hosting world and give you tools that will grow your business.
We tell it like it is—our goal is for people to be able to love their experience with us, whether they choose Simple Source as an individual or part of a business. Our promise to you is that we’ll strive to deliver an easy and effective web hosting experience.
We read every ticket and take the time to make sure each one is cared for properly. We don’t let you fall through the cracks. You can count on us to be there when things get tough and it’s critical to have someone who understands your business behind you.
What we offer
We provide affordable, steady pricing you can count on and a dedicated support team who gets to know your site and what you care about. We’ve been in business for 13 years years and have thousands of hours of combined experience. Our support response times average just a few minutes. We have easy to use billing and control panel interfaces. If something is going less than stellar, our leadership has a support portal just to hear your feedback. If for some reason you’re unhappy, we would love the opportunity to make things right, but we do make it easy to cancel right from your account. If you want a refund, we won’t hassle you. You get your refund–no questions asked.
Yes, we are a service-focused hosting company that has good value. We’re here to help you grow your business with the tools and support to make it happen, but that wouldn’t mean much if we didn’t care about our customers. It’s not enough for us just to help people get on the internet. And if there is any reason we can’t help, we’ll do the right thing and refund your money. That’s our Simple Source promise to you.
We’re big enough that you will always have excellent support when you need it but small enough where we can get to know your site and needs.
Why switch hosting providers?
We know it’s risky to switch hosting providers. You love your site and don’t want something to go wrong on another provider, only to find that they won’t help you. Rest assured, with us you’ll get the support of a team who cares!
You’ve probably heard horror stories of web hosts that take days to respond, give you wrong answers, or need you to spend hours trying to figure it out yourself before someone can help. Not the Simple Source way! We’re here when you need us—we don’t leave your site hanging just because other customers’ sites are more important.
We won’t leave you in the dark
If your site goes down, we don’t make you wait long to get it back up and running again for a small extra fee—or even charge you at all! When there are problems (and it happens), we get on them right away so your business isn’t plunged into chaos. We will always do our best to get you up and running quickly. We think “recovery time objective” should be measured in hours, not days!
We know that quality customer service is about more than just answering in a timely manner. It’s about working with good tools and having a support staff who can solve problems for you—instead of just responding with automated responses. We will always make sure you understand what’s going on and why we’re asking for certain information so your site is working the way it should.
Get in touch!
We can’t wait to hear from you. Check out our plans—there’s a perfect fit for your business, whether it’s a one-person operation or an eCommerce site that takes off. We’ll help you get through setup and beyond, so your business gets to where it wants to go!
If there’s anything else we can do for you—if you’ve got a question or need someone to talk down your worries about switching web hosting providers—just let us know. Even if you’re not ready to switch, we’d still like to hear from you!
Sincerely,
Your friends at Simple Source Solutions
