Every Simple Source plan includes off-server backups. We run one backup schedule, with backups at least 48 hours apart, and keep them for 30 days. Backups include your databases. You can restore a backup yourself from your hosting control panel on every plan, and you can make your own backup right before a big change.
Make a backup before a big change #
Do this before you update WordPress or Joomla, switch themes or templates, or change your PHP version.
- Open your hosting control panel. See How to open your control panel.
- Open Websites and select your site.
- Open the Backups tab.
- Select Backup now.
There is no note field. Each backup in the list shows the date and time it was made, so write down when you made yours, for example before a Joomla 6 update.
Restore a backup #
A restore replaces what is there now with the copy from the backup. Made changes since then that you want to keep? Make a new backup first, then restore.
- Open your hosting control panel, then Websites, and select your site.
- Open the Backups tab.
- Find the backup by its date and time and open its Restore menu.
- Choose Full website, All mailboxes, or Custom.
- With Custom, use the Files, Databases and Emails tabs to choose what to restore, then select Restore now.
You cannot restore a single file or folder. Files are restored all together or not at all.
Not sure which backup to pick? Open a ticket with the site and the date you need.
Test changes without touching the live site #
Not sure about an update? Try it on a staging copy first. See Create a staging site. On WordPress hosting and Joomla hosting, a staging copy plus a backup lets you test an update and go back if you need to.
Your own copy of the database #
To keep a copy on your own computer, export the database as a .sql file with phpMyAdmin. Keep your own copy of anything you cannot lose. See MySQL and MariaDB databases on your hosting plan.
FAQ #
How often are backups made? #
We run one off-server backup schedule, with backups at least 48 hours apart, and keep them for 30 days.
Do backups include my database? #
Yes. Backups include your databases.
Can I restore a backup myself? #
Yes. You can restore a backup yourself from your hosting control panel on every plan.
Can I restore just one file? #
No. You can restore all of your site’s files or none of them. To restore only your databases or only your email, use Custom in the backup’s Restore menu.
I need a backup that is no longer in the list. #
Backups are kept for 30 days. Open a ticket with the site and the date you need, and we will tell you what is available.
