Frequently Asked Questions
Answers to the most common questions about our hosting services. If you don’t find what you’re looking for, contact us and we’ll help.
Getting Started
What makes Simple Source Solutions different?
We’ve been providing reliable web hosting since 2008 with a strong focus on Joomla and WordPress. We use modern infrastructure (LiteSpeed + NVMe) and prioritize fast, helpful support instead of overloading servers.
Do you still use cPanel?
No. We moved to a modern, lightweight control panel called Enhance. It’s faster, cleaner, and built for modern hosting needs.
How do I get started?
Choose a plan above, complete checkout, and we’ll help you get your site online. You can also request a free migration if you’re moving from another host.
Plans & Pricing
Which plan should I choose?
Starter — Best for 1–2 small or personal sites.
Simple — Most popular. Great for small businesses and growing sites.
Business — Best for agencies or users with many sites (includes a free domain).
Simple — Most popular. Great for small businesses and growing sites.
Business — Best for agencies or users with many sites (includes a free domain).
Do you offer yearly discounts?
Yes. Paying yearly saves money compared to monthly billing.
Is there a money-back guarantee?
Yes. We offer a 90-day money-back guarantee on all hosting plans.
Will my price increase when I renew?
Unlike many hosts, we rarely raise prices on existing customers at renewal.
Performance & LiteSpeed
What is LiteSpeed hosting?
LiteSpeed is a high-performance web server that is significantly faster than traditional Apache servers. All of our plans run on LiteSpeed + LSCache.
Will switching to you make my site faster?
In most cases, yes. Our combination of LiteSpeed, LSCache, and NVMe SSD storage typically improves website speed, especially for dynamic sites like Joomla and WordPress.
Do you use NVMe SSD storage?
Yes. All plans use fast NVMe SSD storage for quicker file access and better performance.
Migrations
Can you migrate my site for me?
Yes. We offer free migrations from your current host. After signing up, open a support ticket and we’ll handle the move for you.
How long does a migration take?
Most migrations are completed within 24–48 hours, depending on the size of your site.
Support
What kind of support do you offer?
We provide real human support 24/7/365 via ticket. Our team has strong experience with both Joomla and WordPress.
How fast do you respond?
Our average response time is very fast — typically within minutes during business hours.
Security & Backups
How often do you back up websites?
We perform daily, weekly, and monthly off-server backups on all plans.
Do you include SSL certificates?
Yes. A free SSL certificate is included with every hosting plan.
Joomla Hosting
Is Joomla pre-installed?
Yes. You can choose to have Joomla automatically installed when signing up, or install it later with one click from your control panel.
Can I create staging sites?
Yes. Our platform makes it easy to create staging or clone environments so you can test changes safely before going live.
Billing & Account
Can I upgrade or downgrade later?
Yes. You can change your plan at any time from your client area.
How do I cancel?
You can cancel anytime from your account. There are no long-term contracts.