You can upload your website files in two ways: with the File manager in your hosting control panel, or with an FTP program and an FTP account. Your site files go in the public_html folder.
Before you replace files on a live site, make a backup. See Back up and restore your site.
Method 1: Upload with the File manager #
- Open your hosting control panel. See Open your hosting panel.
- Open Websites, then select your site.
- Open the Files tab. This is the File manager.
- Open the public_html folder.
- Select Upload, then choose File or Folder, and pick what you want to upload from your computer.
To create a new file or folder there, use New.
Method 2: Upload with an FTP account #
Add an FTP account #
- Open your hosting control panel. See Open your hosting panel.
- Open Websites, then select your site.
- Open Advanced, then FTP.
- Select Add account. The Add FTP account window opens.
- Username: enter a name. The @yourdomain part is added for you.
- Directory: leave it as /. That is your site’s home folder. Your site files are in public_html inside it.
- Password: enter a password, or use the generate icon. It needs at least 10 characters, with one lowercase letter, one uppercase letter, one number and one special character.
- Select Add.
Your new account shows in the FTP accounts list.
Connect with your FTP program #
Use these settings in your FTP program:
- Host: ftp.yourdomain.com (use your own domain). This works when your domain’s DNS is with us. If your DNS is somewhere else, open a ticket from Get Help and we will send you the server address.
- Protocol: FTP with explicit TLS (FTPS). We recommend it.
- Port: 21
- Username: the full FTP account name, including the @yourdomain part.
- Password: the password you set in Add FTP account.
If your FTP program shows a certificate warning, don’t click through it. Upload with the File manager instead, or open a ticket from Get Help and we’ll help you connect.
Once you are connected, open the public_html folder and upload your files there.
Files uploaded but the site doesn’t show them? #
Check that the files are inside public_html, not in the folder above it. Still stuck? Open a ticket from Get Help and our support team will help.
FAQ #
Where do my website files go? #
In the public_html folder of your site.
Can I upload a whole folder at once? #
Yes. In the File manager, select Upload, then Folder.
What do I use as the FTP username? #
The full FTP account name, including the @yourdomain part.
What port and protocol do I use? #
Port 21. For the protocol, choose FTP with explicit TLS (FTPS).
My FTP program warns about a certificate. What should I do? #
Don’t click through the warning. Use the File manager in your hosting control panel, or open a ticket from Get Help and we’ll help you connect.
