Web Hosting and Related Services Agreement
Effective date: September 21, 2026
Version: 2026-09-21-v2
This Web Hosting and Related Services Agreement (the “Agreement”) is between Simple Source Solutions, LLC, a Georgia limited liability company (“Simple Source Solutions,” “we,” “us,” or “our”), and the individual or entity that orders, accesses, or uses our services (“Customer,” “you,” or “your”).
Simple Source Solutions, LLC
1441 Woodmont Ln NW #1312
Atlanta, GA 30318
READ THIS AGREEMENT. IT LIMITS OUR LIABILITY, REQUIRES INDIVIDUAL PROCEEDINGS IN ATLANTA, GEORGIA, AUTHORIZES RECURRING CHARGES, AND MAKES YOU RESPONSIBLE FOR YOUR CONTENT, BACKUPS, AND USERS.
By creating an account, checking “I Agree,” submitting an order, paying an invoice, or using the services, you accept this Agreement. If you do not agree, do not use the services.
This Agreement incorporates our Acceptable Use Policy (the “AUP”) and our Privacy Policy. Your order, invoice, and client-area dashboard are part of this Agreement.
Order of control. If anything on our websites, ads, emails, chat, tickets, or sales pages conflicts with this Agreement, this Agreement controls. Prices, plan names, and quantities on a paid invoice control over older quotes. Support messages and oral statements do not amend this Agreement.
The Services are offered for business and organizational use. You represent you are buying as a business or organization, not as a consumer for personal household use.
1. Eligibility and account
You must be at least 18 and able to bind yourself or the organization you name on the account. You will keep account name, address, email, and security contact accurate.
We may refuse, condition, or cancel an order for a lawful reason, including fraud, sanctions, credit risk, or AUP risk.
You are responsible for every person who uses the account. That includes employees, contractors, family, end users, customers, and resellers. Their acts are your acts.
2. Services; no extra promises
“Services” means what we actually provision under your account as shown on the order or in the client area at https://billing.getsimple.net (also https://getsimple.net/secure/). That may include hosting, related infrastructure, domain registration or transfer, email, SSL, a migration we agree to perform, and support.
We supply infrastructure and related services only. We do not control your content, code, plugins, mail, or visitors. We are not your lawyer, compliance officer, webmaster, or data-protection officer unless a separate signed statement of work says so.
Plan words such as “unlimited,” “secure,” “fast,” or similar are descriptive only and are subject to the AUP and to limits we set to protect the platform and other customers.
We do not promise uptime, response time, or any credit unless a separate written SLA signed by us says so. Website copy is not an SLA.
If we perform a migration, we do it as a courtesy or as stated on the order. A migration can fail, copy incompletely, or change after the source site changes. You must validate the result and keep your own copy of the source.
3. Term, renewal, and cancellation
Each Service starts on activation or on the start date on the order or invoice, and runs for the billing cycle you selected.
AUTOMATIC RENEWAL. Each Service renews automatically for another period of the same length at the then-current rate unless you cancel it in the client area, or we cancel it under this Agreement, before the current period ends. Hosting and domains can renew on different dates. Canceling one does not cancel the other.
HOW TO CANCEL. Log in to the client area and cancel the Service before the next period starts. Cancellation takes effect at the end of the paid period unless we agree in writing to an earlier date. There is no refund for unused time.
We invoice in advance. If a renewal invoice is unpaid when due, we may decline to renew, transfer, or continue the Service. A domain may expire.
4. Your responsibilities
You are solely responsible for:
- all content, data, files, mail, code, and applications on the account;
- all use of the account;
- complying with law that applies to you and to your content, including copyright, privacy, and data-protection law;
- keeping current backups of your data in a location you control that does not depend on us;
- credentials, MFA, and software you install;
- CMS, plugins, themes, DNS, and mail you control;
- licenses for anything you install or publish.
You represent you have the right to host and process everything on the account. If you resell or allow third parties onto the Services, you remain our only customer and you are liable for them.
5. Acceptable Use Policy
Use of the Services is subject to the AUP. We may update the AUP as that policy states. Use after the effective date of an update is acceptance.
We may remove content, throttle, suspend, or terminate if we reasonably believe this Agreement or the AUP was violated, if a third party or government demands action we cannot ignore, or if the account is harming the platform or other customers.
You will pass the AUP through to anyone you allow to use the Services.
6. Domains
If we register, transfer, or renew a domain for you:
- you are the registrant as shown in the registration data, except where a privacy or proxy service is used;
- registry, registrar, and ICANN (or similar) rules also apply and control the domain if they conflict with this Agreement on domain procedure;
- we do not guarantee a registration, transfer, or renewal will succeed;
- you must pay before we submit the request;
- you must keep registration data accurate;
- if you do not pay on time, the domain may expire, enter redemption, or be lost;
- domain fees are not refundable after we submit the register, transfer, or renew request.
We may lock, unlock, or update a domain to process your request, to follow registrar or registry rules, or to protect the name while the account is past due or in dispute. Loss of a domain after nonpayment or after a failed transfer is your risk.
7. Data, backups, and deletion
You are the owner and controller of your content. We are not your bailee. We do not assume a duty to preserve your data except as this Agreement states.
You must keep your own backups. If we offer backup tools, snapshots, or copies, they are an aid only. They can be incomplete, stale, unrestorable, or unavailable. Using them does not move the backup duty to us and does not create a warranty.
To the maximum extent the law allows, we are not liable for loss, corruption, exposure, or deletion of data, including loss caused by our ordinary negligence, by a third party, by you, or by software you run.
After suspension or termination we may delete data on the account. For ordinary nonpayment we will wait at least thirty (30) days after suspension or termination before permanent deletion. We may delete sooner if law requires it, if the AUP requires removal, or if keeping the data is a security risk. After that period we have no duty to retain or restore anything. Export what you need before deletion.
We may disclose account or content information if we reasonably believe it is required by law, legal process, or to protect the platform, our rights, or other customers.
8. Security; regulated data
You must use reasonable security on your sites and mail, including updates and access control. We may suspend an account that is infected, attacking, or putting others at risk.
The Services are not configured to meet HIPAA, PCI-DSS, FedRAMP, or similar rules. Do not store protected health information or payment-card data on the Services unless we have signed a separate addendum that allows it. We are not your HIPAA business associate unless that addendum exists.
You will not use the Services if you are on a U.S. sanctions list or located in a comprehensively sanctioned jurisdiction.
9. Fees, payment, and disputes of charges
Fees are due in advance at the rates on your order or in the client area. We may change rates on the next renewal. We will not raise the rate on a period already paid.
You will pay all taxes and similar charges on the Services other than taxes on our income.
You authorize us to charge the payment method on file, and any replacement method you add, for fees, taxes, renewals, and other amounts you owe when due. You will keep a valid payment method on file.
NO REFUNDS. Prepaid hosting, domain, SSL, and related fees are non-refundable once the period starts or, for domains, once the request is submitted. Credits, if we issue any, are not cash and expire if the account closes.
If you open a chargeback, dispute, or reversal of a charge authorized under this Agreement, you still owe the amount. You also owe a $35 administrative charge (or the most the law allows) plus processor fees. That amount is a reasonable pre-estimate of our handling cost, not a penalty. We may suspend as soon as we learn of the dispute and may report the event to collection or fraud services.
Past-due balances may accrue a late charge of the lesser of 1.5% per month or the most the law allows, as liquidated damages for carrying the balance. You will pay our reasonable collection costs. We may set off amounts you owe against any credit on the account.
10. Suspension and termination
You may cancel under Section 3.
We may suspend or terminate some or all Services:
- for breach of this Agreement or the AUP;
- if the account threatens security, stability, or other customers;
- if law, a court, a registrar, a registry, or an upstream provider requires it;
- if fees are overdue;
- if a chargeback or payment dispute is opened;
- if we reasonably suspect fraud or unauthorized use.
For security, AUP, legal process, or fraud, we may act without prior notice. For ordinary nonpayment only, we will attempt notice to the email on the account before suspension. Failure of that attempt does not waive the right to suspend.
If we terminate for your breach, unpaid fees for the rest of the then-current term are due at once.
When the Services end, your license to use them ends. We have no duty to restore a canceled or terminated account.
11. Third parties and maintenance
The Services depend on third parties (platforms, networks, registrars, certificate authorities, payment processors). Their failures are not a breach by us.
We may perform maintenance and may move a Service between systems when we reasonably need to for security, capacity, or continuity.
We are not liable for delay or failure caused by those third parties or by maintenance, except to the extent a separate written SLA says otherwise.
12. Intellectual property
We and our licensors own the platform, panels, sites, docs, and marks. We grant you a limited, non-exclusive, non-transferable right to use the Services during the paid term, only as we provide them.
You own your content. You grant us a limited license to host, copy, transmit, scan, and display it as needed to provide the Services, to secure them, to back them up, and to follow law.
You will not copy, scrape, probe, reverse engineer, or resell the platform except where the law forbids that restriction.
13. Privacy
Account and usage data is handled as described in the Privacy Policy. You are the controller of personal data you put on hosted sites and mail. You must have a lawful basis to collect and process it.
14. Disclaimer of warranties
THE SERVICES, INCLUDING ANY BACKUP TOOL, MIGRATION, OR SUPPORT, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FIT FOR YOUR WORKLOAD, OR THAT DATA WILL BE PRESERVED.
YOU DID NOT RELY ON ANY STATEMENT NOT WRITTEN IN THIS AGREEMENT. WEBSITE COPY, ADS, AND SUPPORT CHAT ARE NOT WARRANTIES.
WHERE THE LAW DOES NOT ALLOW A DISCLAIMER, IT APPLIES ONLY TO THE MAXIMUM EXTENT IT CAN.
15. Limitation of liability; exclusive remedy
TO THE MAXIMUM EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, REPLACEMENT COSTS, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF WE WERE TOLD THOSE DAMAGES WERE POSSIBLE, AND ON ANY THEORY (CONTRACT, TORT, STATUTE, OR OTHERWISE).
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE AFFECTED SERVICE IN THE THREE (3) MONTHS BEFORE THE CLAIM. IF YOU PAID NOTHING FOR THAT SERVICE, OUR LIABILITY IS $0.
THESE LIMITS ARE A CORE PART OF THE PRICE. THEY APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY APPLY TO OUR MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS TO THE SAME EXTENT THEY APPLY TO US.
YOUR EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES IS TO STOP USING THEM AND CANCEL UNDER SECTION 3, SUBJECT TO THE CAP ABOVE FOR ANY MONEY CLAIM THE LAW STILL ALLOWS.
NOTHING HERE LIMITS YOUR DUTY TO PAY, YOUR INDEMNITY, OR LIABILITY THE LAW SAYS CANNOT BE LIMITED (INCLUDING OUR OWN FRAUD OR WILLFUL MISCONDUCT). ORDINARY NEGLIGENCE AND DATA-LOSS CLAIMS ARE SUBJECT TO THIS SECTION TO THE MAXIMUM EXTENT THE LAW ALLOWS.
YOU MUST MITIGATE DAMAGES. YOU MUST BRING ANY CLAIM WITHIN ONE (1) YEAR AFTER IT ACCRUES, OR IT IS PERMANENTLY BARRED.
16. Indemnification
You will defend, indemnify, and hold harmless Simple Source Solutions and its members, officers, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys’ fees) brought by a third party to the extent they arise from:
- your content or data;
- use of the account by you or anyone you allow;
- a claim by your end users, customers, or resellers;
- your breach of this Agreement or the AUP;
- your violation of law.
This indemnity does not require you to indemnify us for a claim that we violated the law by our own willful misconduct. We may take over the defense with our counsel. You will not settle a claim that binds us without our prior written consent.
17. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including natural disaster, war, terrorism, riot, labor dispute, embargo, government action, epidemic, power or network failure, DDoS or other attack, fire, flood, and failure of a third-party provider. This section does not excuse fees for Services already delivered.
18. Notices; records
Keep a working email on the account. A notice to you is given when we send it to that email or post it in the client area, whether or not you read it.
Notices to us under this Agreement must be submitted at Submit a Legal notice. If you are asserting a legal claim, also send a copy by mail to the company address at the top of this Agreement.
A ticket you send to that channel is effective when sent, if you keep a copy. Mail is effective when delivered to that address. We may treat our system logs, ticket records, and payment-processor records as presumptive evidence of notices, charges, and use.
19. Changes
We may change this Agreement. For a material change we will email the account or post the change in the client area. The change takes effect on the date stated in that notice.
Use after that date is acceptance. If you do not agree, cancel under Section 3 before the effective date. A change does not alter the rate already paid for a current period.
20. Assignment
You may not assign this Agreement without our prior written consent. We may assign it to an affiliate or to a buyer of the business or of the assets used to provide the Services. An attempted assignment by you without consent is void.
There are no third-party beneficiaries except as Section 15 says for our people and suppliers.
21. Governing law, venue, individual proceedings, jury waiver
This Agreement is governed by the laws of the State of Georgia, without regard to conflict-of-laws rules.
You and we will litigate any dispute arising out of this Agreement or the Services only in the state or federal courts located in Atlanta, Georgia. You consent to personal jurisdiction and venue there. Service of process may be made at the address above.
TO THE EXTENT THE LAW ALLOWS, EACH PARTY WAIVES TRIAL BY JURY.
YOU AND WE MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY SUE AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, EXCEPT WHERE THE LAW FORBIDS THAT WAIVER.
22. Fees for collection and enforcement
If we prevail in an action to collect amounts you owe, you will pay our reasonable attorneys’ fees and costs. In any other action to enforce this Agreement, the prevailing party may recover its reasonable attorneys’ fees and costs.
23. Entire agreement; severability
This Agreement, the AUP, the Privacy Policy, and your orders and invoices are the entire agreement about the Services and replace prior terms. If a court strikes a provision, the rest stays. If a waiver or limit is struck as to a particular claim, it remains in force for all other claims. A waiver of one breach is not a waiver of another. We may use subcontractors.
Headings are convenience only. “Including” means “including without limitation.”
24. Survival
These sections survive: 4, 6 (remaining domain duties), 7, 9 (unpaid amounts), 12–23, and 24.
25. Electronic acceptance
Checking “I Agree,” submitting an order, paying an invoice, or using the Services is an electronic signature. You agree that the version identified by the Effective date and Version line above is the version you accepted, and that our stored record of that acceptance is evidence of the contract.
Questions: Submit a Legal notice.