Lost a password? Find the login you need below. You can do most resets yourself.
Before you start #
- Know which login you lost: your Get Simple account, an email mailbox, a database user, an FTP account, or your WordPress or Joomla admin.
- For your Get Simple account, have access to the email address on the account.
- For everything else, sign in to your Get Simple account first. See Sign in to your Get Simple account.
- New passwords in your control panel need at least 10 characters, with one lowercase letter, one uppercase letter, one number and one special character.
Your Get Simple account #
- Open https://billing.getsimple.net.
- Select Reset My Password. (Don’t remember your username? Select Forgot My Username instead.)
- Enter your account email.
- Use the message we send to set a new password.
Your control panel #
You don’t need a separate password. In your Get Simple account, open Services and click the dropdown arrow at the far right of your hosting row. Under Options, select Login to Control Panel. Your control panel opens in a new tab, already signed in. See How to open your control panel.
An email mailbox #
- Open your control panel.
- Open Emails.
- Open the three-dot menu next to the address and select Manage.
- On the Mailbox tab, next to Password, click Reset.
- In the form that opens, enter a New password and select Save. Save stays dimmed until the password meets the rules shown on screen.
- Update the password on your phone and in your mail app too.
A database user #
- Open your control panel, then Websites, and select your site.
- Open Databases, then the Users tab.
- Open the three-dot menu next to the user and select Manage.
- Next to Password, select Reset.
- Enter a New password and select Change password.
- Update the password in your app’s settings (for WordPress, wp-config.php; for Joomla, configuration.php).
More on databases: MySQL and MariaDB databases on your hosting plan.
An FTP account #
- Open your control panel, then Websites, and select your site.
- Open Advanced, then FTP.
- Open the three-dot menu on the account’s row and select Manage.
- Next to Password, click Reset. Enter a New password and select Save.
- Update the password in your FTP program.
Your WordPress or Joomla admin #
These passwords live in your site, not in your control panel.
- WordPress: on your site’s login page, select Lost your password? and follow the email.
- Joomla: on your site’s login page, select Forgot your password? and follow the email.
No reset email? Check your spam folder, then open a ticket from Get Help.
FAQ #
Do I need a password for the control panel? #
No. Login to Control Panel in your Get Simple account signs you in for you.
Is there a MySQL root password? #
No. You get your own database users, not root on the database server. Reset the database user’s password instead.
I reset my email password and my phone stopped getting mail. Why? #
Your phone still has the old password. Enter the new one in your mail app’s account settings.
