Short answer: After choosing your plan and placing your order, drop us a ticket to ask for a migration. We move your site for you at no extra cost, on a best-effort basis.
Prefer to move it yourself?
- Keep your old hosting active until the move is done. Allow about 3 to 4 days of overlap.
- Make sure you can sign in at your domain registrar. You will need it to point your domain.
- Upload your site files and database to your new site in your hosting control panel (see How to open your control panel):
- Files: select your site, open Files, then Upload, and choose File or Folder. Your site’s files go in the
public_htmlfolder. - Database: open Databases, open the three-dot menu next to the database, select Manage, then Import SQL file, then Upload. The file can be
.sql,.gzor.zip, and must be 500 MB or less.
Not sure how, or is your database larger than 500 MB? Open a ticket from Get Help and ask for a migration instead.
- Files: select your site, open Files, then Upload, and choose File or Folder. Your site’s files go in the
- Test the site with the preview link in your control panel before you change DNS.
- If your plan includes email, create your email accounts first. See Create your first email account. Starter has no email.
- Point your domain to us. See Point your domain.
- DNS changes can take from a few minutes up to 24 to 48 hours. During that time, check email on both the old and the new hosting.
- When everything works on the new hosting, close your old account.
