Why is my email going to the spam folder?

If mail you send from your domain lands in a recipient’s spam or bulk folder, check these in order.

Your domain’s DNS has the mail records shown in your control panel. To see them, open your hosting control panel (see How to open your control panel), select your site, open Domains, then the three-dot menu next to the domain, then Manage. Your records are listed under DNS records, and Email authentication shows whether your DKIM record is VALIDATED. If you see “Your domain’s DNS is hosted externally.”, copy the records shown there to your registrar or other DNS host. Not sure which records you need? Open a ticket from Get Help.
The message itself. Even with the right DNS records, a receiving mail service can still file a message as spam because of what it contains. Ask the recipient to mark it “Not spam”.
Still going to spam? Open a ticket from Get Help. Tell us the address you sent from, the address you sent to, and the time you sent it.

Starter has no email. If you use another email service with your domain, see Use your own email service with your domain.