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11

Add a teammate to your Get Simple account
Create your first email account
Install Joomla
Install WordPress
Get a free SSL certificate
Point your domain at Get Simple
Open your hosting panel
Pay an invoice and keep a card on file
Turn on two-factor authentication for your Get Simple account
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Get Help

Sales

14

Why don’t I just go with the cheapest hosting?
How do I move my site from my old host to your servers?
Do you have curl installed in your php?
Will you place any ads on my site?
Why don’t you offer unlimited disk space or bandwidth?
What database do you offer?
Is there a minimum time contract/commitment required?
Is it a problem if I’m not in the US?
How long after I sign up can I start building my site?
How do I signup for hosting with Simple Source Solutions?
Can I upgrade my plan or features later?
Can I order even though I do not live in the US?
Are there any hidden costs, or setup fees?
Watch out for hosts offering unlimited bandwidth

FAQs

1

What is shared hosting?

Email

5

How do I create an email account?
Why is my e-mail is going to the bulk or spam folder?
Is there a mailbox storage limit?
How do I use webmail?
503 valid RCPT command must precede DATA

FTP

5

How do I disable Anonymous FTP?
How do I upload my website?
How to Publish Your iWeb Site Using FTP
I uploaded my page but it’s not working!
What is my FTP Server?

Cloud Server Management

37

Common SSH Commands – Linux Shell Commands
How to upgrade Cpanel
How to install Zend Optimizer
How to install Crypt-DSA
Creating a Welcome message for SSH logins
What Might Cause My Cloud Server to go Offline?
Registering Custom Nameservers for a getsimple.net Registered Domain
Migrating Accounts to your server
How to Register Name Servers
cPanel: Unactive License File
Changing Server Hostname
What are private nameservers and how do I set them up?
MySQL
No Control Panel server management

Misc

20

Why can’t I log into my cpanel or webmail?
Do your servers support XML?
What information is needed for ordering SSL Certificates?
What happens if I exceed my allocated bandwidth?
What if my site breaks your Terms of Service?
Will I be able to check my emails when I am away from my home/office computer?
Will I have access to update my pages any time?
How can I download a backup of my site?
Phishing – Protect your Identity and Finances
Do you offer password protected directories?
Do you offer Telnet or SSH access?
How to Upload/Publish Your Apple iWeb Site Using a Local Folder
What is the difference between a Cloud Server and shared hosting?
I have a fast internet connection (DSL/cable) – can I just host my own site?
Can I have Warez, Appz, Serialz and or commercial software on my homepage?
Can I run a phpbb forum (message board) on my site?
Do I have to have your banner on my site?
Do you host adult sites?
Do you offer Server Side Includes (SSI)?
Protecting Yourself Against Viruses & Data Loss

SSL Certificates

17

What is SSL, and what is an SSL certificate?
What is a CSR?
Do I need technical expertise to set up an SSL certificate on my web site?
Can I upgrade my SSL Certificate?
I changed web servers and my certificate no longer works. Can I get the certificate reissued?
Do SSL certificates work in all web browsers?
How do visitors know what kind of SSL certificate I’m using?
Why is the brand of certificate important?
What does the green address bar do?
What benefit is there to purchasing a higher validation certificate?
What is the difference between a domain validation certificate and higher assurance certificates?
What is a CA?
Do you sell chained certificates?
The domain I want to secure is not in my account, can I still buy an SSL Certificate?
Why do I need an SSL certificate for my site?
How does an SSL certificate work?
Info needed when ordering SSL certificates

Your hosting panel

1

Installing the LiteSpeed extension on your Joomla Website

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Why is my e-mail is going to the bulk or spam folder?
Is there a mailbox storage limit?
How do I use webmail?
503 valid RCPT command must precede DATA

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